Our team is a huge part of why we’re successful here at Acme Lock, so we thought we’d take the chance to help you get to know our team! To start us off, we got to catch up with Matt Woods, our Chief Executive officer and a fourth generation member of the company, and he was kind enough to answer a few questions to help you get to know him a little better!
What’s your favorite part of your job?
Being able to work with great people and great customers. When you have both, your job is easy. :)
How do you feel about working in a business that has been in your family for so many years?
I’ve worked in corporate America, and the best thing about working with family is that you can call the shots, you don’t feel like you’re just a number and you get to see the direct impact of the decisions you get to make.
Acme has been around in your life for, well, your whole life. How has your view of the store changed over the course of that time from being a kid to where you are now?
Not much has changed in terms of my opinion. As the 4th generation, I feel it’s important that I uphold the legacy of the prior 3 generations. With 70+ employees, I feel that it’s important that we are constantly adapting and constantly changing so we can continue this business well into a 5th generation.
What is the thing about your daily work life that you think would surprise most of your customers?
I don’t have a typical office. I feel that an office creates a divide. The less I’m in it, the more I’m in the stores seeing how the day to day operations are occurring.
What’s one of your favorite customer service success stories?
My favorite is anytime I see a 5 star Google/Yelp review. Each of our stores has done so well with focusing on the customer first, sales second that in the past year, there has been success after success on how people really feel that our stores are their second home.
What’s your favorite way to unwind at the end of the day?
I have a 3, 6 and 7 year old and there’s nothing better than going home to hugs and great family.